First Federal Bank Internet Banking
Frequently Asked Questions


1. What is First Federal internet banking, and how can I benefit from it?
2. How secure is the information in First Federal internet banking?
3. What is needed to access First Federal internet banking?
4. What does First Federal internet banking cost?
5. How can I sign up for First Federal internet banking?
6. Who can access my account information over the internet?
7. How can I add my other accounts to First Federal internet banking?
8. Can I change my First Federal internet banking user ID and/or password?
9. What should I do if I lose or forget my password?
10. When I try to login to First Federal internet banking, it tells me that my user ID and/or password are incorrect. What should I do?
11. After I login to Online Banking, the screen is blank. What should I do?
12. Does the CheckFree Billpay service work with Quick Books to transfer data?
13. I can't see all of the information for the website on my screen. What could be wrong?
14. After logging in to Online Banking, I receive a "403 Forbidden" error message and can't access my accounts. What could be wrong?
15. What about all the news of computer threats from hackers and viruses?
16. Who should I contact about discrepancies or problems within the Online Banking application?
18. I am not able to log into online banking using WebTV for my internet service. What could be wrong?
19. I can't download online banking account data to Quicken or Excel since upgrading to Windows XP Service Pack 2. What could be wrong?
20. I receive a "500 Internal Server Error" when I try to download to Quicken 2005. What could be wrong?
21. I stored my online banking login information in Internet Explorer, but I have changed my mind. How can I remove the stored password?
Do you have a question that wasn't on this list? Send a message to the webmaster:webmaster@ffbtn.com

First Federal Bank Branches
Dickson | Centerville | Fairview | Waverly
New Johnsonville | Charlotte | Vanleer | White Bluff

























Internet banking is the newest service available from First Federal Bank. The program allows customers to access their account information from anywhere in the world that has access to an internet connection.

Within the program, First Federal account holders can view balances anytime night or day, even weekends or holidays, for every account they have. They will also be able to request copies of statements, view posted checks, transfer funds between accounts, transfer funds to and from non-First Federal accounts, and even pay bills using the internet.

It even allows account aggregation for viewing non-First Federal account information!

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First Federal Bank's internet banking developer includes a fully integrated security and network management solution which provides a robust monitoring service to help insulate the data networks from the risks and vulnerabilities that arise from maintaining computer networks connected to the Internet. The solution is a highly leverageable network management platform utilizing state-of-the-art hardware and software and open system components that are managed by internet banking staff.

The security suite includes Remote Security Monitoring, Remote Network Monitoring, Disaster Recovery and Professional Network Management Services. In addition, the internet banking developer offers First Federal Bank a high level of expertise with several Cisco(R) certified system engineers, Microsoft(R) certified system engineers and in-house security analysts on call 24/7 for problem resolution.

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Internet banking doesn't require any special hardware or software in your computer. All that's needed is a connection to the internet through a provider such as Bellsouth, Earthlink or America Online and an internet browser such as Microsoft Internet Explorer or Netscape Navigator. It is recommended that you:

  • Use the latest version of your computer's browser (5.5 or higher for Microsoft Internet Explorer, 6.2 or higher for Netscape Navigator).
  • Set the browser's encryption level to 128-bit
  • Make sure that downloading of Cookies is enabled in your browser. This is VERY important!
  • Make sure that the operating system and browser have the latest patches installed.
  • Install and maintain an anti-virus program.

Most browsers default to using 40-bit data encryption for transmitting data across the internet, and while this is sufficient for internet banking, it is highly recommended that your browser be upgraded to 128-bit encryption level for maximum data security.

Since most functions of internet banking are not graphics-intensive, a standard dial-up 56kbps internet connection will be more than sufficient for viewing account information and processing bills or transfers. But be aware that downloading of statements or check images could take more time, and as a result could be greatly improved with a high-speed DSL or cable modem internet provider.

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Charges for First Federal
internet banking:
Online Banking No charge
  
Online Bill Pay No charge



























If you're already a First Federal Bank customer, just drop in to any of our convenient locations and let a customer service representative sign you up. It will only take a few moments for us to sign you up, then give you your login information. The user ID will be unique to your account, and the temporary password that will be assigned to you must be changed within 48 hours from your home computer. We will let you decide at that time which accounts you want to have included in your internet banking access.

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As the account holder, you must enter your access ID and password that should be known only by you. Unless you have compromised your password by revealing it to someone else, you are the only one who can access your account information using First Federal internet banking.

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If you have additional eligible personal accounts that do not appear in your internet banking service, contact First Federal Bank customer service for assistance.

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Your login user ID can not be changed, because it is tied directly to your account information. You can change your password once you are logged into First Federal internet banking. If your password is lost or forgotten click here.

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If you have lost or forgotten your access ID or password when trying to log in or are having other difficulties, contact us. First Federal customer service will verify that you are the owner of your accounts and assist you with gaining access to First Federal internet banking.

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First, remember that your login ID and password are case-sensitive. This means that the login ID should be entered EXACTLY as it was given to you by our customer service representative. If you're not sure what it should be , you probably want to drop in and have customer service verify your information. The same goes for your password; make sure that your upper and lower case letters are the same as what you entered. If you have any numbers in your user ID and/or password, make sure that your NUMLOCK key is on before you use the numeric keypad on your keyboard.

Second, as a security feature, the internet banking server will lock out your ID after 5 incorrect tries. This prevents someone from getting your user ID and trying combinations to figure out the password. If your user ID has gotten locked out you will need to contact customer service for assistance.

If you have lost or forgetten your access ID or password when trying to log in or are having other difficulties, contact us. First Federal customer service will verify that you are the owner of your accounts and assist you with gaining access to First Federal internet banking.

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It is CRITICALLY important that you enable your browser to accept "cookies" from the Internet. A cookie is a small file that many website developers have started using in the record-keeping functions of their programs. In many versions of Microsoft Internet Explorer, this option is turned on by default, but if it is off, it can cause this problem.

To change your browser's settings to accept Internet cookies:

  • Open Internet Explorer
  • Click on Tools
  • Click on Internet Options
  • Click on Privacy
  • Move the slider to the bottom - this should change the label to "Accept All Cookies"
  • Click Apply
  • Click OK
  • Close the Internet Explorer
  • Re-start the Internet Explorer
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Checkfree only allows Quicken and Microsoft Money exports from the Payment History screen...these PFM (Personal Financial Managers) are more personal banking-oriented.

It does not support QuickBooks (business banking-oriented) at this time
.

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If the screen resolution on your Windows operating system is set too low, it can keep your computer from being able to display the entire website.

To increase the screen resolution, follow these steps:

  • Close all programs (Internet Explorer, Wordpad, etc.), but do not shutdown Windows.
  • Move the mouse pointer to an empty part of the desktop display with no icons.
  • Click the right button on the mouse. This should cause a menu to display.
  • Highlight "Properties" on the menu and left click to select it. This will open a window that has "Display Properties" at the top
  • Left click on the "Settings" tab (Top right portion of the window).
  • Look for the boxed in area labeled "Screen Area". It will have what looks like a horizontal slider bar inside of it.6
  • Directly under the bar are some numbers that relate to the display resolution. Standard settings are "640 by 480 pixels", "800 by 600 pixels", and "1024 by 768 pixels".
  • Move the pointer to the slider bar and left click on the right side of the indicator. This will move the indicator to a location with a higher resolution.
  • Left click on the "Apply" button.
  • Left click on the "OK" button.
  • Left click on the "Yes" button.
  • Left click on the "OK" button.

NOTE: 800 by 600 is the recommended minimum resolution for internet banking. If your computer system can comfortably display at 1024 by 768, that setting is preferred.

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We've noticed recently that if Internet Explorer's privacy settings have changed, this error will appear after logging in to Online Banking. Following these steps should correct the problem:

  • Open Internet Explorer
  • Click on Tools
  • Click on Internet Options
  • Click on Privacy
  • Move the slider to the bottom - this should change the label to "Accept All Cookies"
  • Click Apply
  • Click OK
  • Close the Internet Explorer
  • Re-start the Internet Explorer
Note: You should also disable the system's Popup Blocker. This might be in Internet Explorer, or it might be a third party program, depending on your Windows version.

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It is an unfortunate sign of the times that there are many individuals who are using the internet for criminal purposes. We have made sure that the information we provide and maintain for Online Banking is safe and secure. But each user of Online Banking must still make sure that your individual PC is just as secure when that data is received.

You must maintain the following:

  • Security patches for your PC's version of Windows
  • Security patches for your PC's internet browser
  • Current anti-virus software

The following are also recommended:

  • Popup blocker software
  • Anti-spyware software
  • Firewall software

Click HERE for more information

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Occasionally, you may notice that a transaction such as a check, deposit or transfer didn't seem to be listed correcly, or that the displayed totals don't match your account register. We recommend that you use the "Secure Message" option within Online banking to make inquiries about the problem. These messages are encrypted for security, and can only be accessed by authorized First Federal Bank personnel. Do not send standard emails, as these messages are typically not encrypted, and any data that is included in the message such as account numbers, could potentially be intercepted.

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WebTV's browser is not compatible with First Federal Bank's online banking application. The reason is that the programming involved in building a secure online program is very technically involved. WebTV and similar products are designed to be more entry-level, for basic internet access.

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Issues downloading online banking account data to Quicken or Excelcan be caused by using Windows XP with the Service Pack 2 patch installed. Follow these steps to correct the problem:

  • Open Internet Explorer In Tools, choose Internet Options
  • Click the security tab
  • Click the custom level button In the security settings box, go to "Downloads" category
  • For sub category under Downloads, select "enable" for Automatic prompting for downloads (by default it is disabled).
  • Enable this and click OK
  • Click OK.
  • Test the download again.

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Receiving a "500 Internal Server Error" is caused by Windows XP default security settings. Follow these steps to correct the problem:

  • Open Control Panel
  • Open Security Center
  • Open Trusted Sites
  • Add "openbank.com".
  • Close Internet Explorer
  • Re-open Internet Explorer
  • Test the download again.

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These are the steps to remove stored passwords in Internet Explorer. Be careful though, because this will remove ALL stored passwords from Internet Explorer.

  • Open Internet Explorer
  • Click on the Tools Menu
  • Select Internet Options
  • Click Autocomplete
  • Click Clear Passwords
  • Click OK
  • Click OK
    .

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