First Federal
Bank Internet Banking
Frequently Asked Questions
First
Federal Bank Branches
Dickson | Centerville | Fairview | Waverly
New Johnsonville | Charlotte | Vanleer | White Bluff
| Internet banking
is the newest service available from First Federal Bank. The program allows
customers to access their account information from anywhere in the world that
has access to an internet connection. Within the program, First Federal account holders can view balances anytime night or day, even weekends or holidays, for every account they have. They will also be able to request copies of statements, view posted checks, transfer funds between accounts, transfer funds to and from non-First Federal accounts, and even pay bills using the internet. It even allows account aggregation
for viewing non-First Federal account information! |
| First Federal Bank's internet
banking developer includes a
fully integrated security and network management solution which provides
a robust monitoring service to help insulate the data networks from the
risks and vulnerabilities that arise from maintaining computer networks
connected to the Internet. The solution is a highly leverageable network
management platform utilizing state-of-the-art hardware and software and
open system components that are managed by internet banking staff. The security suite includes Remote Security Monitoring, Remote Network Monitoring, Disaster Recovery and Professional Network Management Services. In addition, the internet banking developer offers First Federal Bank a high level of expertise with several Cisco(R) certified system engineers, Microsoft(R) certified system engineers and in-house security analysts on call 24/7 for problem resolution. Click here to return to the menu. |
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Internet banking doesn't require any special hardware or software in your computer. All that's needed is a connection to the internet through a provider such as Bellsouth, Earthlink or America Online and an internet browser such as Microsoft Internet Explorer or Netscape Navigator. It is recommended that you:
Most browsers default to using 40-bit data encryption for transmitting data across the internet, and while this is sufficient for internet banking, it is highly recommended that your browser be upgraded to 128-bit encryption level for maximum data security. |
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| Microsoft Internet Explorer Updates | Updates for other browsers |
| Since most functions
of internet banking are not graphics-intensive, a standard dial-up 56kbps
internet connection will be more than sufficient for viewing account information
and processing bills or transfers. But be aware that downloading of statements
or check images could take more time, and as a result could be greatly improved
with a high-speed DSL or cable modem internet provider. Click here to return to the menu. |
| Charges for First Federal internet banking: | |
| Online Banking | No charge |
| Online Bill Pay | No charge |
| If you're already a First Federal Bank customer, just drop in to any of our convenient locations and let a customer service representative sign you up. It will only take a few moments for us to sign you up, then give you your login information. The user ID will be unique to your account, and the temporary password that will be assigned to you must be changed within 48 hours from your home computer. We will let you decide at that time which accounts you want to have included in your internet banking access. Click here to return to the menu. |
| As the account holder, you must enter your access ID and password that should be known only by you. Unless you have compromised your password by revealing it to someone else, you are the only one who can access your account information using First Federal internet banking. Click here to return to the menu. |
| If you have additional eligible personal accounts that do not appear in your internet banking service, contact First Federal Bank customer service for assistance. Click here to return to the menu. |
| Your login user ID can not be changed, because it is tied directly to your account information. You can change your password once you are logged into First Federal internet banking. If your password is lost or forgotten click here. Click here to return to the menu. |
| If you have lost or forgotten your access ID or password when trying to log in or are having other difficulties, contact us. First Federal customer service will verify that you are the owner of your accounts and assist you with gaining access to First Federal internet banking. Click here to return to the menu. |
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First, remember that your login ID and password are case-sensitive. This means that the login ID should be entered EXACTLY as it was given to you by our customer service representative. If you're not sure what it should be , you probably want to drop in and have customer service verify your information. The same goes for your password; make sure that your upper and lower case letters are the same as what you entered. If you have any numbers in your user ID and/or password, make sure that your NUMLOCK key is on before you use the numeric keypad on your keyboard. Second, as a security feature, the internet banking server will lock out your ID after 5 incorrect tries. This prevents someone from getting your user ID and trying combinations to figure out the password. If your user ID has gotten locked out you will need to contact customer service for assistance. If you have lost or forgetten your access ID or password when trying to log in or are having other difficulties, contact us. First Federal customer service will verify that you are the owner of your accounts and assist you with gaining access to First Federal internet banking. Click here to return to the menu. |
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It is CRITICALLY important that you enable your browser to accept "cookies" from the Internet. A cookie is a small file that many website developers have started using in the record-keeping functions of their programs. In many versions of Microsoft Internet Explorer, this option is turned on by default, but if it is off, it can cause this problem. To change your browser's settings to accept Internet cookies:
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| Checkfree only allows Quicken
and Microsoft Money exports from the Payment History screen...these PFM
(Personal Financial Managers) are more personal banking-oriented.
It does not support QuickBooks (business banking-oriented) at this time. Click here to return to the menu. |
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If the screen resolution on your Windows operating system is set too low, it can keep your computer from being able to display the entire website. To increase the screen resolution, follow these steps:
NOTE: 800 by 600 is the recommended minimum resolution for internet banking. If your computer system can comfortably display at 1024 by 768, that setting is preferred. Click here to return to the menu. |
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We've noticed recently that if Internet Explorer's privacy settings have changed, this error will appear after logging in to Online Banking. Following these steps should correct the problem:
Click here to return to the menu. |
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It is an unfortunate sign of the times that there are many individuals who are using the internet for criminal purposes. We have made sure that the information we provide and maintain for Online Banking is safe and secure. But each user of Online Banking must still make sure that your individual PC is just as secure when that data is received. You must maintain the following:
The following are also recommended:
Click HERE for more information Click here to return to the menu. |
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Occasionally, you may notice that a transaction such as a check, deposit or transfer didn't seem to be listed correcly, or that the displayed totals don't match your account register. We recommend that you use the "Secure Message" option within Online banking to make inquiries about the problem. These messages are encrypted for security, and can only be accessed by authorized First Federal Bank personnel. Do not send standard emails, as these messages are typically not encrypted, and any data that is included in the message such as account numbers, could potentially be intercepted. Click here to return to the menu. |
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WebTV's browser is not compatible with First Federal Bank's online banking application. The reason is that the programming involved in building a secure online program is very technically involved. WebTV and similar products are designed to be more entry-level, for basic internet access. Click here to return to the menu. |
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Issues downloading online banking account data to Quicken or Excelcan be caused by using Windows XP with the Service Pack 2 patch installed. Follow these steps to correct the problem:
Click here to return to the menu. |
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Receiving a "500 Internal Server Error" is caused by Windows XP default security settings. Follow these steps to correct the problem:
Click here to return to the menu. |
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These are the steps to remove stored passwords in Internet Explorer. Be careful though, because this will remove ALL stored passwords from Internet Explorer.
Click here to return to the menu. |